Rating 5

I have been on this bathtub refinishing journey for 13 years. I was like most of the old-school refinishers using very hazardous old-school chemicals and coatings. I am so pleased with my decision to make the switch to the NAPCO family and products!. First of all, the coatings and end results are phenomenal! My chemical storage space cut in half because with Napco's system, there are fewer steps, to do an outstanding professional job, and fewer steps provide a faster service and a larger profit margin. I also like the fact that they are dedicated to the industry and are always in the lab trying to improve and create products to stay ahead of the subpar coating companies and keep their partners advanced and superior in the refinishing industry!
I'm very enthusiastic about NAPCO's customer service. I believe I've spoken with every member so far this year, and everyone has been so kind, knowledgeable, and personable. I like the fact that, I am not alone out in the field, there is always Simon on call or whoever you may need to speak to, and they are happy to answer any questions to the best of their knowledge or even help you brainstorm a little if needed. I really like the idea of being viewed as a partner with Napco instead of just a number, a random customer, or dollar signs. The personal attention to my business growth is something I have never encountered with any other Bathtub Refinishing Product co.
Napco's products and customer care are extraordinary! I'm stoked to be partnered up with such a great company!