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Professional Growth, Nurturing Talent and Excellent Customer Service are Core Values for the Bathroom and Kitchen Refinishing Organization

 

Dani NicholsSkokie, IL (June 2021) – Dani Nichols, President of ​North American Polymer Company, Ltd., better known as NAPCO​, is marking her 25th year with the bathroom and kitchen refinishing training and manufacturing company. Ms. Nichols joined NAPCO in 1996, starting out as a customer service representative, then serving as Vice President for 14 years until she was promoted to President in 2018.

It was NAPCO’s focus on their people and superior customer service that made the business an excellent cultural fit for Nichols in 1996. Within a short time of her initial role as a customer service representative for NAPCO, Nichols was leading the department. The emphasis that NAPCO places on growth for employees and trainees, paired with her own focus and attention on the internal teams and people, laid the groundwork for Nichols’ leadership role to evolve.

“Nichols’ continued leadership at NAPCO over the past 25 years has been an important piece to our domestic and international success as a company,” noted Steven Coven NAPCO’s former president and CEO. “During Dani’s time with the company, she has served in several key leadership roles, and quickly worked her way up within the company. Not only did this earn her a well-deserved reputation in the industry as an insightful leader, but it also proved her selflessness and dedication in helping everyone be the best version of themselves. Her loyalty and ability to shift gears when necessary are the qualities that have contributed most to our current success and continuous innovation,” he added.

NAPCO’s growth during the past 42 years has allowed the company to take a leading role in both training and manufacturing innovation. Much of the company’s success is largely in part to Ms. Nichols leadership. The company, with international distributors on four continents, and trainees across the world, manufactures and distributes hundreds of products at its headquarters in suburban Chicago.

 

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About NAPCO

Since 1979, NAPCO, Ltd. (North American Polymer Company) has provided products, supplies, and training to professional bathroom and kitchen refinishers. NAPCO is headquartered just outside of Chicago, in Skokie, IL and services all 50 states and 5 foreign countries. If you are interested in refinishing your tub, tile, or counter top instead of replacing, call 1-800-888-1081 or visit https://www.napcoltd.com today.

Dani Nichols, President of North American Polymer Company, Ltd., better known as NAPCO, is marking her 25th year with the bathroom and kitchen refinishing training and manufacturing company. Ms. Nichols joined NAPCO in 1996, starting out as a customer service representative, then serving as Vice President for 14 years until she was promoted to President in 2018.

Jack TrusellWe are pleased to announce and welcome Jack Trusell as NAPCO’s newest International Distributor. Based out of Denmark, this partnership allows us to supply refinishers around the world with NAPCO’s high-quality refinishing materials.

Jack’s strong European network, and his significant sales and marketing expertise is a benefit to the coatings and refinishing industry, specifically to the NAPCO team. Jack will focus on expanding NAPCO’s presence and availability in Denmark and other nearby countries throughout Europe, focusing initially on bathtubs with future expansion to flooring refinishing. Currently NAPCO has distributors in Australia, United Kingdom, Singapore, Germany, Netherlands, and Japan. With the addition of Denmark, it supports our continued efforts to educate and supply our refinishing materials worldwide and provide customers with long-lasting, affordable refinishing options.

A new report issued by Fortune Business Insights states that the global paints and coatings market size is projected to reach USD 249.70 billion by 2027, exhibiting a Compound Annual Growth Rate of 6.3% during the forecast period. Additionally, development of environment-friendly coatings by companies is expected to bring new dimensions of growth in the market. In line with this growth projection, and a positive business outlook, NAPCO is putting its customers first and preparing for the projected industry growth as individuals commit to enhancing their home.

To learn more about NAPCO’s international distribution, products or training, visit the website at NAPCOltd.com. For product orders, including both chemical and waterborne solutions talk to a specialist by calling 800-888-1081. To contact Jack, or to learn more about his Denmark-based business, Emaljemanden, visit the Facebook page.

 

We are pleased to announce and welcome Jack Trusell as NAPCO’s newest International Distributor. Based out of Denmark, this partnership allows us to supply refinishers around the world with NAPCO’s high-quality refinishing materials.

Here at NAPCO, we believe that you can't be successful alone in this world. It is through our employees, our vendors, and our partners that we are able to bring our products and services to refinishers around the world. One such important partnership that enables us to do more and be a better company as a whole is the partnership we have with one of our global shipping companies, Green Worldwide Shipping.

Green Worldwide Shipping is an industry-leading provider of international supply chain logistics and has provided NAPCO with responsive and secured international shipping handling all of our Australian international shipments.  

But Green Worldwide Shipping isn't just a company that takes things from one place and drops them off at the next (although they do that and they do so excellently), it's also a company that, like ourselves, sees value in helping the community as a whole and making a difference every day. Green Worldwide shipping does this by endeavoring to plant trees for every shipment they book.

Yes, you read that right. Every shipment! Green Worldwide Shipping is committed to planting a tree for every single shipment that gets booked with them. Every month, we have between 3 to 6 pallets shipped to Australia, NAPCO’s largest international distributor, through Green Worldwide. For the fourth quarter of 2020, they announced that due to having made large bulk orders in October, November, and December, they planted three total trees on behalf of NAPCO. Every forest garden tree donated removes an estimated 50 pounds of pollution from the global atomosphere, replacing it with life-giving oxygen, while protecting lands and assisting the natural return of past diversity. As such, we are proud to have them as a partner and are excited to see how many trees we can help plant in the coming years!

 

Green Worldwide Shipping is committed to planting a tree for every single shipment that gets booked with them. Every month, we have between 3 to 6 pallets shipped to Australia, NAPCO’s largest international distributor, through Green Worldwide. For the fourth quarter of 2020, they announced that due to having made large bulk orders in October, November, and December, they planted three total trees on behalf of NAPCO.

We are excited to announce the revamped NAPCO Customer Reward Program, allowing refinishers to stay on budget and save even more on refinishing materials! We know that every dollar counts, and that is why we are here to help you get the maximum discount you deserve.

The reward program makes it easy for NAPCO customers to enjoy discounts and save money automatically. It’s simple: the more NAPCO products that are purchased every month, the higher discount you will receive on every order. The initial rewards level is based off of your NAPCO purchases from the rolling year, or the 12 months prior from the current month you are enrolled. For example, if you are making a purchase in October of 2020, your rewards level will be determined by looking at purchases from October 2019-October 2020. So, the more you purchase from us every month, the larger your rolling year discount will be.

 

How do you get started?

As a NAPCO customer, you are automatically enrolled in the program. Your rewards level discount will then automatically be applied to each order, both for online and call-in orders. As a new NAPCO customer, we will base your initial rewards level off of your average purchase costs from your previous supplier. As long as your minimum purchasing amount stays within the same range, the same discount level will apply. Whether it be plastic spreaders or kitchen cabinet coatings, the discount will apply to all non-equipment NAPCO orders. See the chart below for the reward level breakdown and discounts available – the values listed below apply to your entire order, every time!

NAPCO Rewards Program

 

What about if you’re purchasing in volume? 

NAPCO customers can add even more savings on top of their rewards level to each order when they purchase in bulk. Volume discounts are based on the quantity purchased on each order per individual line item. For example, if you buy 2 gallons, you will receive a 10% discount, or if you buy 5 gallons, you will receive a 15% discount.

NAPCO Rewards Program

Enjoy the benefits of NAPCO’s Rewards Program and earn discounts just by purchasing through NAPCO. Contact us at 1-800-888-1081 and mention the rewards program for any questions or issues with your discount applying to your online orders. Visit NAPCOltd.com and order your products today to start saving!

 

 

The reward program makes it easy for NAPCO customers to enjoy discounts and save money automatically. It’s simple: the more NAPCO products that are purchased every month, the higher discount you will receive on every order.

Given the uncertainty many refinishers face today, NAPCO has developed a 5-week broadcasting conference series FREE to ALL REFINISHERS, that explores practical measures to consider implementing during and after the pandemic. Throughout the series we will include an explanation of financial planning, lead generation, developing a strategic marketing plan, and other proactive suggestions intended to help refinishers overcome business challenges and position themselves for continued growth. The conference runs from May 13 at 5:00pm CST and continues weekly every Wednesday through June 10.

 

What challenges are you facing? How are you running your business during this time, what changes have you made? Do you have questions about how to keep the cash rolling in and wondering what new strategies you should take, or just curious about what other refinishers are doing; now is the perfect opportunity to learn and share with each another. During each session you will have the opportunity to ask any questions you may have. For more information on our weekly webinars, or to sign up today, visit https://www.napcoltd.com/online-conference.

We encourage refinishers to come join in on the conversation with industry experts at NAPCO to understand ways to continue growing your business during a pandemic. ALL refinishers welcome - We are ALL in this together!

 

Given the uncertainty many refinishers face today, NAPCO has developed a 5-week broadcasting conference series FREE to ALL REFINISHERS, that explores practical measures to consider implementing during and after the pandemic.

We believe in you, our customers! We want you to work with confidence, and always feel like NAPCO is by your side on every job now more than ever. For these reasons, we are thrilled to announce that NAPCO has launched a new service, Live Virtual Technical Support!

Sessions are now available to all NAPCO customers, for FREE! NAPCO is the first and only refinishing company in the United States to extend free virtual technical support to its refinishers. It is an exciting opportunity to work directly with our experts and solve problems on the job, no matter where you are.

As virtual meeting tools like Zoom, GoToMeeting, and FaceTime become increasingly popular, we realized how valuable this tool could be for refinishers on the job that need a second set of eyes or a bit of technical advice. Customers have always been able to call or email us with questions. Now we are taking it up a notch so we can be there with you on the job virtually!


Technical help from NAPCO is only a click away. All you need to do reach out to Steve Zamborsky, NAPCO’s Research and Development and Technical Manager via email (szamborsky@napcoltd.com) or by phone at 800-888-1081 and he will schedule a time to meet virtually to help you solve your problem or give you advice, tips, or tricks.


NAPCO LIVE Virtual Tech Support

As leaders in the bathroom and kitchen refinishing industry, NAPCO is continually pursuing ways to make your experience with our products and services even better. NAPCO is rising to the occasion by reinventing technical help for our industry. If you are on the job and discover you need some advice on how to apply product, or run into an issue that just too difficult to explain over the phone, NAPCO can help. Our technical support is always available to our customers, allowing you to finish your job smoothly and on time.

Going above and beyond for our customers is something we strive to do regularly at NAPCO. We want refinishers to have the benefit of expert advice at their fingertips. Offering this service for free to our customers is one more way of making sure you are successful in your refinishing business. You can do this, and we can do this together.

 

We believe in you, our customers! We want you to work with confidence, and always feel like NAPCO is by your side on every job now more than ever. For these reasons, we are thrilled to announce that NAPCO has launched a new service, Live Virtual Technical Support!

As we experience the global health crisis of COVID-19, this crisis also brings opportunities to strengthen current partnerships or relationships and build new ones. Let’s reassure and support our customers and employees as their needs change altogether. Take this opportunity to reach out to commercial properties like hotels, larger offices, apartment complexes and universities. While these buildings might be partially or totally unoccupied, you can complete refinishing jobs faster, positioning those businesses to have freshly updated and cleaned rooms when folks return. Now is a great opportunity for those who need repairs but never have the time for refinishers to come so help them get ready for post-crisis business.

The refinishing industry has been around a long time, weathering many other trials and tribulations. Our business is about building our communities, making them more livable, more beautiful, and safer both during and after these uncertain times. We are hopeful and ever ready to help our neighbors rebuild. Please stay safe and healthy. NAPCO is with you. Keep calm and keep refinishing on!

 

Take this opportunity to reach out to commercial properties like hotels, larger offices, apartment complexes and universities. While these buildings might be partially or totally unoccupied, you can complete refinishing jobs faster, positioning those businesses to have freshly updated and cleaned rooms when folks return.

NAPCO representatives just got back from a couple of days in the Phoenix sun, attending the annual Painting Contractors Association Expo with 200 other exhibitors on February 20, talking to painters about the benefits of adding refinishing to their skillset.

NAPCO was proud to be the only refinishing company on the convention floor, so the team was excited to share about the company, the refinishing process, NAPCO’s refinishing training and how painters can add refinishing to their business. With over 400 new painters and contractors from around the country, there was always a constant stream of conventioneers at the booth. The team was also happy to chat with some of our existing customers face-to-face, as well as more than 70 potential new partners. Attendees who signed up at the Expo for the 3-day training refinishing course received $500 off signup costs.

The annual PCA Expo is the world’s leading event for painting contractors to learn the most up-to-date industry information, network with other contractors, gain applicable advice for business growth, participate in roundtable discussions and receive innovative business training.

NAPCO also held a drawing to give away two grand prizes: a complete Titan 75 Capspray system, won by Steve from Roe Painting in Meridian, Idaho, and $1,000 off NAPCO’s 3-day training courses, won by Gerald Mitchell of New Mexico.

We are always grateful to have an opportunity to share our products, supplies, and training with painting contractors, to help them add potentially lucrative refinishing skills to their offerings. NAPCO is proud to serve professionals in all 50 states, as well as five countries, and to help them learn how to refinish tubs, tiles, countertops and cabinets. To find out more, call 800-888-1081 or visit www.NAPCOLtd.com.

NAPCO was proud to be the only refinishing company on the convention floor, so the team was excited to share about the company, the refinishing process, NAPCO’s refinishing training and how painters can add refinishing to their business.

Everybody daydreams about being their own boss, creating their own schedule and taking vacations whenever they want. Another primary motivation to throw your hat in the ring and launch your own business is to put your hard-earned income into your own pocket and not somebody else’s. Sound good to you?

NAPCO is passionate to help you turn that daydream into the reality of owning and running your own business or improving and upgrading your own existing business. We can help you strengthen your skills so you can start and/or expand your own refinishing business and become your own boss, creating the life you’ve always wanted.

If you’re not a current refinisher, we can teach you how to become an expert in both kitchen and bathroom refinishing with our 3-day hands-on training course. On the other hand, if you’re already a refinisher, we can help position you and your business so you can hire more people to increase the number of jobs and earn even more income. Trained refinishers have the potential to make an easy $100,000 or more per year. If you add one or two more employees, you could increase your annual income to $250,000 or more per year. Can you feel that warm ocean breeze on your face, a cold drink in your hand and your toes in the sand yet?

We know most refinishers look forward to being their own bosses so they can make their own schedule, work hours, and vacations, all while being able to provide jobs to others, spend more time with family and friends, and attend to tasks that don’t usually fit into a regular business day. When you become a NAPCO trained refinisher, all those aspirations are within reach.

Talk to NAPCO about upping your refinishing skills so you can reap the benefits of being your own boss, all while increasing your yearly income and keeping more of your earnings. Take your business to the next level and create the life you want, NAPCO will help get you there – call us at 800-888-1081, so we can help you over the “refinish line”!

 

Everybody daydreams about being their own boss, creating their own schedule and taking vacations whenever they want. NAPCO can help you strengthen your skills so you can start and/or expand your own refinishing business and become your own boss, creating the life you’ve always wanted.

 

helena-best-brightest-award

Helena Petrusic, HR Manager, accepts the award at the National Association for Business Resources luncheon.

Every once in awhile, we leave our beautiful Skokie office and head to downtown Chicago to mingle with our fellow businesses. And last month, we were lucky enough to attend the National Association for Business Resources luncheon in the Loop and were even more fortunate to be one of the winners of “Chicago’s 2019 Best and Brightest Companies to Work For®”! We were surrounded by our amazing peers, an alphabet soup of acronyms across many sectors, all being recognized for exceptional leadership and daily efforts to deliver exceptional human resources practices.

Wow. We’re honored. And we’d add that while the company was on the receiving end of the award, we want to take the opportunity to applaud and thank our employees, who are most definitely the best and brightest.

Dani Nichols

Our current president, Dani Nichols

Hire From Within When Possible

NAPCO is committed to our employees. Our current president, Dani Nichols, started with us as a part-time customer service rep in 1996, then became vice president in 2004. She was promoted to president in 2018, and under her management, the company has had low turnover, expanded its product line, and added distribution to Pacific Rim countries. Nichols is a clear example of nurturing new hires to grow and succeed within the company. If they are encouraged to be the best and brightest, then our company will be too.

 

HR is PR

Our human resources team is committed to finding and supporting our employees, and, in turn, that practice attracts great folks. The National Association for Business Resources (NABR) award celebrated our offering excellent communication habits, healthy work and life balance, educational opportunities, workplace diversity, and employee retention.

NAPCO strives to keep our attention on making our team happy, and we’re pleased to join not only our fellow Chicago leaders but also companies around the country as well, in Atlanta, Boston, Dallas/Fort Worth, Detroit, Houston, Los Angeles, Milwaukee, San Diego, and San Francisco. We’re thrilled to uphold the mission of “Better Business, Richer Lives, Stronger Communities.”

People Powered

“People are our priority,” says Nichols. “Our dedicated staff is the core of the company, and we’re floored that the NABR chose to uplift what we do within our community!”

Let NAPCO help you get floored (and refinished!). Let’s talk about people and products – call us at 800-888-1081.

 

Last month, we were lucky enough to attend the National Association for Business Resources luncheon in the Loop and were even more fortunate to be one of the winners of “Chicago’s 2019 Best and Brightest Companies to Work For®”! Wow. We’re honored. And we’d add that while the company was on the receiving end of the award, we want to take the opportunity to applaud and thank our employees, who are most definitely the best and brightest.