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  1. 5 Email Missteps You Can Avoid To Preserve Customer Relationships

    In a world where you’re constantly on the go from job to job, project to project, having a method of communication like email to keep your customers instantly in the loop can seem like the greatest technological invention since the computer or smartphone itself. But did you ever think how the smallest of missteps in […]
  2. Time To Raise Your Prices?

    You've had your prices at a certain level for a while now and with a new year, you've been thinking about – gulp – raising them. But if you’re like many people in your position, you’re nervous about raising those prices even a little and a possibly uncomfortable conversation with customers – especially if they’re […]
  3. Goal Setting The SMART Way

    In the beginning of each year, it’s very easy for small businesses to set goals that seem lofty and ambitious. Yet so many of them abandon those goals long before the year is done. What happened? Where did they get off track? Just like any “New Year’s Resolution” that’s personal such as losing weight, you […]
  4. The Remodeling Market Makes Its Big Comeback

    Home building may still have much room for improvement but when it comes to home remodeling, there’s news that should be music to the ears of kitchen and bath refinishers: remodeling spending from homeowners in 2015 may reach an all-time high. That’s the good word from Harvard University’s Joint Center for Housing Studies in its […]
  5. Steve Coven and Mike Ripp on the radio!

    Steve Coven and Mike Ripp were on the radio Sunday, January 11th, speaking about the tub refinishing business. They were guests on Get Down to Business with Shalom Klein on WIND-AM 560. They spent time talking about NAPCO's supply business as well as their successful training classes. Shalom Klein is very much interested in job […]
  6. Even A Basic Website Needs Protecting

    So you have a website for your business that isn’t that complicated. It tells visitors what you do, hopefully some examples of good results and how to get in touch with you. Nothing fancy but it gets the job done as far as communicating the most important elements, right? Well, what would it mean to […]
  7. Could Immigrant Homebuyers Spark New Growth For The Housing Market?

    President Obama’s recent Executive Order on immigration reform isn't without its political controversy but his action may have a positive influence on an area of the economy that many haven’t thought about: The housing market. Up to this point, immigrants have generally been perceived as a marginal audience for home buying due to the uncertain […]
  8. Commercial Loans Are Attainable, But Do Small Business Owners Still Want Them?

    According to the 4th annual Success Study by The Hartford on small business owners, there appear to be fewer owners in 2014 who are concerned about economic issues outside of their control such as slow economic growth, taxes and healthcare costs compared to when owners answered the question in 2012. This greater sense of comfort […]
  9. 4 Easy Steps To Get Your Financial House In Order Before 2015

    Too often, small business owners like to reflect on the financial year they've had when New Year’s Eve is rapidly approaching. But that can be far too late for some important decisions you may want to make in relation to your finances. See, you don’t have to be a large business to stay on top […]
  10. Could New Credit Standards Jump Start Housing Market?

    Since 2008, getting a home isn't as easy as it used to be. Thanks to the financial crisis that year, mortgage lenders in response have tightened their restrictions for prospective homebuyers with less than stellar credit. Consequently, even with mortgage rates being very low, consumers with lower credit have often seen a roadblock from lenders […]