Why should I use an inlay instead of replacing a tub or shower?

Inlays eliminate the need for demolition, plumbing work, and disposal costs. They install quickly, bond securely to the existing surface, and provide a long-lasting, watertight finish that’s just as durable as a full replacement—often at half the cost.

Can NAPCO’s coatings be used on both kitchen and bathroom countertops?

Yes. Our coating systems are designed for both environments. They resist heat, moisture, and daily wear—making them ideal for kitchens, bathrooms, and even laundry areas.

How long does a refinished countertop or inlay last?

With proper prep and application using NAPCO products, refinished surfaces typically last 10–15 years or longer, depending on care and usage.

Do I need special training to apply NAPCO coatings or inlays?

While experienced refinishers can get started right away, we recommend attending NAPCO’s refinishing training program to learn proper prep, spraying techniques, and product application for professional, lasting results.

How can I become a NAPCO refinisher or get supplies?

Call (800) 888-1081 or apply online at https://www.napcoltd.com/become-a-refinisher/. You can also shop supplies at https://www.napcoltd.com/shop/.

How long have you worked at NAPCO?

I’ve actually been with NAPCO in two chapters. The first time was about six years, then I took some time away to focus on raising my kids. I came back about two years ago, so altogether, I’ve been with NAPCO for around eight years.

Can you tell us about your previous role in Customer Care?

In Customer Care, I worked closely with our customers on everything from placing orders to tracking shipments and opening new accounts. It was a lot of problem-solving—sometimes customers would call us from the job site needing products right away, so timing was everything. I loved building relationships with them, learning their stories, and becoming part of their day-to-day.

How has your Customer Care experience helped you transition into sales?

Customer Care really set the foundation. The skills I developed asking the right questions, troubleshooting, and putting myself in the customer’s shoes all carry over into sales. Now, instead of asking what went wrong with a product, I’m asking what made them reach out to NAPCO and how we can be the solution they need.

What do you enjoy most about being in sales so far?

I love the thrill of landing a new customer. Recently, we had someone who had been loyal to another company for years. He wasn’t sure what made NAPCO different, so he signed up for a training class. After seeing how we operate, he was sold. The very next day, he placed a large order and even brought us coffee and donuts! For me, winning new customers is exciting, but it’s more about building those long-term relationships that keeps NAPCO strong.

What originally drew you to NAPCO, and what brought you back?

When I first joined, I was young and just starting out, but NAPCO felt like family. The company is so supportive of employees’ lives outside of work. When I left, I was planning to pursue court interpreting, but life had other plans. My oldest son needed therapy for developmental challenges, and stepping back allowed me to focus on him. Later, when I was ready to return, Jackie from NAPCO reached out, and it felt like the perfect fit all over again. I didn’t even hesitate.

Outside of work, what do you enjoy doing?

I’m a bit of a DIYer. I like projects around the house, especially in the bathroom. I also love going to the movies, watching documentaries, and spending time with my family. Cooking out is big in our house—my husband makes the best ribs. Lately, we’ve started a new family tradition of trying a different restaurant every Sunday. My kids even help pick places by searching YouTube for new ideas.

What do you hope to achieve at NAPCO moving forward?

My goal is to help NAPCO grow and reach new levels. I see myself retiring here someday, so I’m invested in making sure our customers not only choose us once but stay with us for the long run.

Is cabinet refinishing worth it?

Yes. Cabinet refinishing costs significantly less than replacement and delivers a modern, factory-quality finish. Homeowners can save thousands while still getting the look of a full remodel.

How long does cabinet refinishing last?

With professional coatings like NAPCO’s Kitchen Renew, refinished cabinets can last 10–15 years or more. Proper care and cleaning help extend the lifespan.

Can countertops really be refinished to look like granite?

Yes. With Flint-Stone faux granite coatings, countertops can be transformed into the look of real stone in as little as 24 hours, without demolition.

How fast is the refinishing process?

Most kitchen and bathroom refinishing projects take only 2–3 days. That means homeowners can enjoy updated spaces weeks faster than a full remodel.

Is refinishing cabinets and countertops eco-friendly?

Yes. Refinishing reuses existing cabinets, vanities, and countertops, keeping materials out of landfills and reducing demand for new manufacturing.

October 2025 - NAPCO Ltd.

No More Haunted Homes: Refinish with NAPCO This Fall

Outdated tubs, cracked tiles, or spooky countertops? NAPCO helps refinishers turn haunted-looking spaces into beautiful, lasting transformations. Explore how seamless tub inlays and countertop coatings deliver fast, high-profit results just in time for fall makeovers and holiday-ready homes.

Categories: Blog, Bathtub, Tile, Sink, Countertop Refinishing Training & NAPCO Products

Tags: bathtub refinishing, countertop refinishing, napco & bathroom refinishing

Posted On: October 16 2025

Posted By: NAPCO Ltd
Employee Spotlight: Jessie Gutierrez

At NAPCO, our people are the heart of everything we do. This month, we’re excited to shine the spotlight on Jessie Gutierrez, who recently joined our sales team after years of dedicated service in Customer Care. Jessie sat down with us to share her story, her passion for helping customers, and a glimpse into life outside of work.

Categories: News & Blog

Tags: napco & Employee Spotlight

Posted On: October 9 2025

Posted By: NAPCO Ltd
New Cabinet Tariffs Take Effect October 1st | Why Refinishers Have the Advantage

A new 50% tariff on imported kitchen cabinets and vanities takes effect Oct 1, driving up remodel costs nationwide. For professional refinishers, this is a unique opportunity: refinishing cabinets and countertops delivers the same updated look without the high price tag. Learn how NAPCO’s Kitchen Renew and Flint-Stone products help professionals win more projects and homeowners save money.

Categories: News, Bathtub, Tile, Sink, Countertop Refinishing Training & NAPCO Products

Tags: refinishing products & Refinishing Business

Posted On: October 2 2025

Posted By: Dani Nichols

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October 2025

No More Haunted Homes: Refinish with NAPCO This Fall

Employee Spotlight: Jessie Gutierrez

New Cabinet Tariffs Take Effect October 1st | Why Refinishers Have the Advantage

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